If within 5 days of the receipt of the equipment you are dissatisfied for any reason, you may return it for refund or credit in accordance with the following requirements: All such returns require a Return Authorization (RMA) number. An RMA must be requested within fifteen (15) days of product shipment and all products and accessories must be returned to Forefront Technologies within ten (10) days of receipt of the RMA number.
You must follow the return procedures provided to you by Forefront Technologies you must return the product packaging provided. Returns made without an RMA number will be refused. Upon receipt of the returned product(s), Forefront Technologies will inspect the product to be certain all parts and software are included and no abuse, misuse or user negligence has damaged the product.
You agree to pay Forefront Technologies for any costs associated with damage to missing parts or software, or damage related to any abuse, misuse of the product or user negligence of such product. You agree that Forefront Technologies may offset such amount against any refund or credit applicable for such returned product.
At Forefront Technologies discretion, credit or refund may be less than invoice or component prices due to bundled or promotional pricing. Forefront Technologies will refund or credit for a service offering that was purchased for a properly returned product. Forefront Technologies does not refund original shipping, handling and other charges accrued at time of original purchase.